Last Updated May 5, 2017
We recommend sleeping on your Pillow Anywhere for at least 14 nights to allow your body to properly adjust. For recommendations on how to make Pillow Anywhere better, please contact us at firstname.lastname@example.org. Any item can be returned for any reason to us within 60 nights of the date that the order is received by the customer, providing that the item is in LIKE NEW condition. We cannot accept items that have been washed, tags cut off, stained, or damaged. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The original shipping charge will not be refunded. Sheets and duvets that come in retail packaging, must be returned with their original retail packaging, else it will be marked as damaged. Customer must contact us via email and request an RA (return authorization number) in order to return an order and must be returned within 2 weeks of requesting. We do not refund the original shipping charge and cannot refund the cost of return shipping.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.